FAQ

SHIPPING
Online orders are processed within 2-4 business days. Please allow up to 4 weeks for pre-orders to ship.

PACKAGING
Every piece is securely packed in 100% recyclable packaging.

LOCAL PICKUP
Use code MILEEND at checkout if you would like to pick up your order in person and we will get in touch by email to book an appointment.

INTERNATIONAL VAT & CUSTOMS DUTY
If you are purchasing from a country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government. To calculate the expected cost, use the link below and enter 691390 as the harmonized code for ceramic vases: Import calculator

RETURN
In the unlikely event that goods are damaged in transit, please report it in 2 days of receiving the parcel by sending us pictures of the damaged goods and packages at miekimstudio@gmail.com. The broken items will be replaced or refunded. Otherwise, returns are not accepted.